For Classic and Tasting Bokksu orders:
We currently ship boxes out in 3 waves. Each wave ships out about 1 week after the cutoff. Please note that the actual shipping wave cutoff day may vary by a couple of days depending on the month.
- Early Shipping 1 cutoff day is around the 25th of the month.
- Early Shipping 2 cutoff day is around the last day of the month.
- Standard Shipping cutoff day is around the 5th of the month.
In order to better serve you, we've upgraded our shipping logistics to Japan and ship using Japan Post, which allows us to now offer Free Global Shipping! Boxes usually arrive 1-3 weeks after ship date, but please allow for up to 4 weeks as there might be local customs or weather delays.
Because of these possible delays due to weather or postal disruption or customs, we ask you wait at least 4 weeks before you inquire about your lost or missing box. If you receive a letter or message from the post office about your damaged or lost box, feel free to email us with a photo of the letter or message so we can get a new one sent out to you right away.
Please note that we do not provide tracking, but rest assured that your package was shipped via Japan Post, one of the most reliable courier services in the world. The final delivery will be made by your local government sponsored postal service (for example, in the U.S., USPS makes the final delivery of your box).
For Snack Market orders (US only):
Snack Market orders are fulfilled and shipped out within 5 business days. We ship via USPS so expect your shipment to arrive within 5 days.